Based on its recent analysis of the biopharmaceutical contract manufacturing industry, Frost & Sullivan recognizes IDT Biologika with the 2014 Europe Frost & Sullivan Award for Customer Service Leadership. IDT Biologika’s high-quality customer care, best-in-class practices, and innovative technologies for the development of sterile liquid dosage forms and vaccines have made it biopharmaceutical companies’ outsourcing partner of choice.
The company’s expertise in the production of technically challenging formulations has resulted in a wide product portfolio that comprises biopharmaceuticals, human and animal vaccines, lyophilized compounds and narcotics. Across any stage, including the initial conceptual phase, process development, formulation development, clinical/commercial manufacturing, and the provision of value-added services, the company can readily partner with its clients to help them achieve their business goals for any liquid dosage formulation project.
IDT Biologika’s advanced technologies make it ideal to cater to the requirements of all kinds of customers, including large, specialty, and emerging pharmaceutical and generic/biosimilar companies across Europe, the United States, and Asia. Furthermore, its reputation for regulatory compliance and analytical experience is combined at IDT Biologika with one of the most advanced quality control infrastructures in the biopharmaceutical space.
As one of the few contract manufacturing organisations (CMOs) in the world with the capabilities to produce viral and bacterial vaccines and sterile liquid dosage forms, IDT Biologika has developed innovative cell line-based production systems to be used in its manufacturing solutions for its customers. IDT Biologika´s production systems cover upstream and downstream processing, large-scale aseptic production, phase III clinical testing, commercial production, and analytical methods. Moreover, its new contemporary facility for the packaging of syringes, ampoules and vials, as well as labelling and packaging has enabled it to offer highly sophisticated packaging services for pharmaceutical products.
„The company strives to optimize and refine process parameters as the product progresses through clinical evaluation and facilitates seamless transfer of technologies for commercial manufacturing,“ said Frost & Sullivan Senior Research Analyst Aiswariya Chidambaram. „Besides its full-service offerings and sophisticated quality control systems, IDT Biologika has invested heavily in product storage and shipping facilities, including temperature-controlled warehouses and advanced storage systems for narcotics, to ensure the quality and integrity of finished products.“
The company’s proven expertise and unique competency in the lyophilisation of vaccines, biologics and narcotics have made it the preferred partner in many technically challenging projects in the biopharmaceutical industry. It has been performing fill-finish services and lyophilisation for sterile liquid dosage forms, amongst many others, for large multinational companies for several years, which is a testament to the high satisfaction levels among customers.
IDT Biologika not only develops manufacturing processes and systems for novel, innovative vaccines for a wide range of major globally relevant infectious diseases, but also has large capacities for the fast and efficient commercial manufacturing of different vaccines. The company also offers extensive vaccine manufacturing documentation to customers, thus guaranteeing the traceability of all equipment, materials, process steps and workers.
IDT Biologika differentiates itself by building shared value and adopting a customer-centric culture. Its customer care services are supported by continuous investments in people development, additional infrastructure, and lean business solutions. „The company plans to expand its interactive supply and manufacturing dashboards on remote as well as mobile solutions,“ noted Chidambaram. „This, in turn, will enable customers to achieve their targets of flawless supply of the most valuable biologics through the highest individualization and serialization at optimized costs and supply flexibility, even in highly distributed supply situations.“
The company nurtures and cherishes long-term customer relationships not only through multidisciplinary teams, but also through business models, IT solutions, and supply solutions, all in order to ensure best-in-class communication and transparency. „Everyone at IDT Biologika has continually looked forward in order to anticipate the changing requirements of the biopharmaceutical industry,“ said Dr. Ralf Pfirmann, Chief Executive Officer. „Working with our principal owner, the Klocke Group, and with the support of everyone on our R&D and infrastructure teams, IDT Biologika reinvested in technical talent, infrastructure and the management system to better serve our partners.
„I thank Frost & Sullivan as well as the biopharmaceutical industry for recognizing our recent efforts. Speaking on behalf of everyone at IDT Biologika, we look forward to producing the highest quality products for all our partners, especially and at this time the ones that invest their time and expertise in eradicating some of the world’s most dangerous infectious diseases. „Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality is offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
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